Privacy Policy

ePayYatra Application is developed by ePayYatra that is a subordinary of TDNL SOLUTIONS LLP having LLPIN AGR-7099, a company incorporated under the Companies LLP Act, 2008 with its Nr Girls School, Raipur, Bankura, West Bengal. 722134.

This Policy describes how ePayYatra and its Affiliates/Entities/Subsidiaries/Associates (collectively “ePayYatra”, “we”, “our”, “us”) collect, store, use and otherwise process your Personal Information through ePayYatra’s website, mobile application, chatbot, notifications, or any other medium (collectively, the “Platform”).

By using the Platform or providing your information, you expressly agree to be bound by this Privacy Policy and applicable service/product terms and conditions. We value the trust you place in us and respect your privacy, maintaining the highest standards for secure transactions and data protection.

Information Collection

We collect Personal Information relevant and necessary for providing the requested services and improving your experience on ePayYatra. This includes but is not limited to:

• Personal details (name, address, DOB, documents such as Aadhaar, PAN, Voter ID, Driving License, etc.)
• KYC-related data including video verification, PAN, and business information
• Aadhaar or Virtual ID for e-KYC authentication (optional)
• Images, documents, photos, and OTPs for verification and transactions
• Bank account, wallet balance, investment data, and transaction history
• Device, IP, browser, and location information for analytics and security
• Selfie images used for KYC compliance and regulatory verification

Purpose and Use of Information

Your information is used to:

• Create and verify user accounts
• Conduct KYC and validate identity
• Process payments, investments, and transactions
• Provide personalized services and customer support
• Improve and secure the Platform
• Prevent fraud, unauthorized access, and regulatory non-compliance
• Comply with applicable Indian laws, including UIDAI and RBI guidelines

Cookies and Tracking

We use “cookies” and similar technologies to enhance user experience, track preferences, and analyse Platform performance. You may decline cookies, but certain features may not function properly without them.

Information Sharing and Disclosures

We may share your data with:

• Service providers and business partners for product/service delivery
• Regulatory authorities for legal and compliance purposes
• Financial institutions for transaction authentication
• Third-party vendors for analytics, fraud detection, and risk management

All data sharing follows applicable Indian laws and strict due diligence practices.

Storage and Retention

Personal Information is stored within India and retained only as long as necessary to provide services or comply with legal requirements. Data is deleted securely after the retention period ends.

Security Practices

We employ advanced security controls, encryption, and firewalls to safeguard your Personal Information. Access is limited to authorized personnel only. You are responsible for maintaining the confidentiality of your login credentials and OTPs.

Third-Party Services

When you use products from third-party service providers, their privacy policies will apply. ePayYatra does not accept liability for data shared with such third parties or for their independent policies.

Your Consent and Rights

By using our Platform, you consent to the processing of your Personal Information as outlined in this Policy. You may request data access, rectification, or deletion at any time by contacting us.

Children Information

Our Platform is not intended for children under 18 years of age. Users below 18 must use the Platform under supervision of a parent or guardian.

Policy Changes

We may modify this Privacy Policy at any time without prior notice. Updates will be posted on this page. Continued use of our services constitutes acceptance of the revised Policy.

Contact Us

For any privacy-related questions or concerns, please contact our Privacy Officer via our website: www.ePayYatra.com